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Security

Today, cybersecurity and IT support are closely intertwined, as elaborated in the Support Options page. Defining cybersecurity for an organization involves safeguarding against various threats, including hacking attempts, computer viruses such as ransomware, and the nefarious tactics employed in phishing emails. Our defense strategy against these threats relies on a proactive approach that combines both software and hardware solutions. These solutions are initially outlined in your organization’s cybersecurity policy, which serves as a foundational document reflecting the security stance upheld by employees and support professionals during support interactions. As part of our support relationship, we offer guidance in the development of a cybersecurity policy, serving as the initial step. Alternatively, we can tailor solutions to align with your existing cybersecurity policy if you already have one in place.

  • Safeguarding personal identity: In essence, personal identity encompasses the credentials used for authentication and verification, ensuring that you are indeed the individual you claim to be when accessing a device or online service. These credentials include passwords and multi-factor authentication (MFA)..
  • Maintaining the operating systems (OS) of devices, including servers, computers, tablets, mobile phones, and IOT devices remain current and updated.
  • Ensuring that applications and software installed on the aforementioned devices remain stable and are kept up to date.
  • Ensuring the security and safety of network and Internet connections
  • Awareness for employees around managing company data and IP.
  • Proactive monitoring of suspicious activity and remedial response, known as Managed Defence Response or MDR

The cybersecurity components mentioned above can be addressed using a range of technologies tailored to suit an organization’s specific digital presence and needs. Among these technologies, the first three are cloud-based solutions integrated into the Microsoft ecosystem. They work harmoniously to provide comprehensive protection based on an organization’s requirements. However, it’s worth noting that not all these solutions may be necessary. At the very least, we strongly recommend considering Microsoft 365 Defender, which offers robust protection at a cost-effective rate.

Defender is an integrated security platform that offers threat protection across multiple Microsoft 365 services and applications. It combines various security features, such as email protection, identity and access management and endpoint security to safeguard organizations from cyber threats. Microsoft 365 Defender uses advanced AI and machine learning to detect and respond to security incidents, providing a comprehensive defence against modern threats.

Microsoft Intune is a cloud-based endpoint management solution that helps organizations manage and secure their devices and apps. It provides capabilities for device enrolment, configuration, application deployment, and compliance management. Microsoft Intune allows businesses to efficiently control and protect their mobile and desktop devices while ensuring they adhere to security policies and compliance standards.

Microsoft Defender for Cloud Apps is a comprehensive cloud security solution designed to protect organizations’ cloud-based applications and services, including Microsoft 365 and other cloud platforms. Formerly known as Microsoft Cloud App Security, it offers advanced threat protection, real-time visibility, and control over user activities within cloud environments. Defender for Cloud Apps helps organizations detect and mitigate cybersecurity threats, enforce compliance policies, and enhance data protection by monitoring user activities, analysing data usage patterns, and providing actionable insights to safeguard against risks, ensuring a secure and compliant cloud computing experience.

Network security is paramount in the world of IT support because networks are the lifeblood of modern enterprises, and their security is crucial to safeguarding sensitive information. Just as we lock our doors and secure our valuables, network security protects digital assets from unauthorized access, data breaches, and cyber threats. In an age where cyberattacks are becoming increasingly sophisticated, businesses must be proactive in fortifying their networks.

Part of the overall solution to cybersecurity, awareness with training for the end user is part of the cybersecurity mix. Whilst proactive antivirus software and cloud protection agents like Defender play an important role, end users clicking malicious links or inadvertently giving their credentials away is a prevalent practice that leads to compromise.

Solutions for addressing these challenges can be intricate and customized, with considerations based on the delicate balance between budget constraints and productivity objectives. These aspects are deliberated upon during consultations, either when formulating your cybersecurity policy or aligning with existing policies. In a broad sense, organizations regardless of their size have access to five distinct levels of security.

Level 1

Self-managed with proactive alerts from Article 5

  • Cyber security policy
  • Self-managed with assistance on demand 
  • Remote support

Level 2

Self-managed with proactive alerts from Article  5

  • Cyber security policy
  • Remote support
  • Proactive monitoring and notifications by Article  5 with
  • Microsoft Defender for Business

Level 3

Managed remotely Article 5. with proactive alerts and patching.

  • Cyber security policy
  • Remote support
  • Proactive monitoring and notifications by Article  5 with
  • Microsoft Defender for Business and
  • Device and app patch management with Intune

Level 4

Managed remotely Article 5. with proactive alerts and patching.

  • Cyber security policy
  • Remote support
  • Proactive monitoring and notifications by Article  5 with
  • Microsoft Defender for Business and
  • Device and app patch management with Intune and
  • MDR Cloud App security

Level 5

Managed remotely by Article 5 with proactive alerts and patching.

  • Cyber security policy
  • Remote support with Microsoft Teams or TeamViewer
  • Proactive monitoring and notifications by Article 5 with
  • Microsoft Defender for Business and
  • Device and app patch management with Intune and
  • MDR Cloud App Security* and
  • 24/7 MDR proactive monitoring

* Depending on your organisation Cloud app security may not be required when electing 24/7 MDR protection.

Want to know more about securing your organisation? Reach out to Article 5 for further information or arrange a complimentary meeting and assessment with one of our consultants.